Privacy Policy

1. Introduction

Superverify ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and verification services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our verification services, including:

• Member number
• Full name
• Email address
• Tax File Number (TFN)
• Identity documents (scans/photos)

Technical Information

We automatically collect certain technical information when you access our services:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Session information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To verify your superannuation account details
• To process and authenticate your identity
• To comply with legal and regulatory requirements
• To improve our services and user experience
• To detect and prevent fraud
• To communicate with you about your verification status

4. Security of Your Information

We implement comprehensive security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS)
• Hashing of sensitive fields like Tax File Numbers
• Secure file upload protocols
• Access controls and authentication
• Regular security audits and updates
• Secure data storage with industry standards

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Your selected superannuation fund (to complete verification)
• Service providers bound by confidentiality agreements
• Law enforcement when required by law
• Regulatory authorities for compliance purposes

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After verification is complete:

• Verification records are maintained for 7 years for regulatory compliance
• You may request deletion of your data (subject to legal requirements)
• Identity documents are securely destroyed after processing

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of certain data collection
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@superverify.com.au

8. Compliance

Superverify complies with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Superannuation Industry (Supervision) Act 1993
• GDPR (where applicable)

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@superverify.com.au
Address: Superverify, Australia
Phone: 1300 SUPER (1300 787 337)